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Aubrey Hawes . Digital Financial Services (DFS) Products and Regulatory Frameworks in Association of Southeast Asian Nations (ASEAN) B. Financial services marketing refers to the collective use of marketing tactics employed by marketers in the financial services sector to attract new customers or retain existing ones.. You can change your ad preferences anytime. The African Development Bank (“AfDB” or “the Bank”) in partnership with the Bill and Melinda Gates Foundation (BMGF), Agence Française de Développement (AfD) and the Government of Luxembourg (the Initial Donors) has established the Africa Digital Financial Inclusion Facility (ADFI). Digital Financial Services Risk Assessment For Microfinance Institutions: A Pocket Guide. Digital Financial Services (DFS) Financial Services provision utilizing technology Sources: IFC Enterprise Finance Gap Database (2011), FinScope, IFC 2 IDG Targets for Micro/Retail and MSMEs. If you continue browsing the site, you agree to the use of cookies on this website. DFS providers include all types of institutions such as microfinance institutions, banks, mobile network operators, fintechs and payment service … Staff productivity will increase by two to three times. 3.4 Conclusions related to Digital Financial Services 23 4 Guidance and suggestions 24 4.1 Use case #1 24 4.2 Use case #2 24 4.3 Guidance related to mobile networks 25 4.4 Guidance related to specific Digital Financial Services implementations 28 4.5 KPIs for non-utilization stages 28 4.6 Mystery shopping 28 Table of Contents Diversity of Business Models 2 3. Clipping is a handy way to collect important slides you want to go back to later. Business Models in Digital Financial Services 1. Business Models in DFS Claudia McKay, Greg Chen, and Peter Zetterli 9 March 2016 2. NOTE: Numbers may not sum due to rounding. End-to-end multi-dimensional State of digital in financial services For the third year running, this study seeks to establish how financial services and insurance (FSI) companies view their position in the context of the sometimes momentous digital disruption that is occurring across their industries. MNO Business Model – Airtel Money 3. Claudia McKay, Greg Chen, and Peter Zetterli The transformative nature of M-PESA has had a deep impact on financial To set a digital transformation on the right course a company must place it at the core of its agenda, and understand the magnitude of that undertaking. These considerations set the stage for the recommendations for financial authorities framed in the following section. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. A majority of millennials (73 percent) would be more excited about a new offering in financial services from companies such as Google, Amazon, or Apple rather than from their own nationwide bank.5 New regulations constrain It is hard to draw a line between different payment streams, such as traditional bank payment systems using cards and ATMs, and digital financial services As such, it will be at the heart of how banks will deliver value to customers. Digital Financial Services (DFS) include a broad range of financial services accessed and delivered through digital channels, including payments, credit, savings, remittances and insurance. Finance services require more Customer Engagement than any other and for that Digital Media Marketing is the one-stop solution. Getting the Importance of Digital Marketing for Financial Services, upgrade your marketing strategy for business optimization. of financial services and most sectors of the Australian economy. digital financial services to address constraints and expand opportunities, and, in turn, the particular constraints digital financial services introduce. – Digital channels refers to the internet, mobile phones, ATMs, POS terminals etc. If you continue browsing the site, you agree to the use of cookies on this website. Introduction to Digital Financial Services 1. Many FSI firms, focused primarily on leveraging digital capabilities to become customer financial services. What about the employee experience? EIB - UNCDF Digital Financial Services in Africa: Beyond the Kenyan Success Story 4 2.1 Success factors in Kenya There are a multitude of factors that led to the success of M-PESA in Kenya (see Annex 1 for the full Kenyan DFS case study). According to Findex, 78% of the world’s unbanked adults receive wages in cash and have access to mobile phones , giving the market a high potential profitability. Clipping is a handy way to collect important slides you want to go back to later. What makes this possible is not only innovation in products and technology but regulation. 2 Digital Finance Interoperability & Financial Inclusion The many definitions of interoperability make it difficult to assess. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Senior Director, Digital Experience, Oracle Financial Services Global Business Unit digital financial services (DFS) has meant greater financial inclusion. Now customize the name of a clipboard to store your clips. A. This is a paradox - the opportunity now exists for greater financial inclusion, yet consumers are not embracing it. Digital)Financial)Service Learn’Non’Cash’of daily’FinancialTransaction Digital Financial Inclusion. A neobank is a digital- or mobile-only bank with no physical locations, and it provides users with basic financial services such as checking and savings accounts and money-transfer services. Business Models in DFS Bank Business Model – Equity Bank 2. We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. As a bonus, costs will decline by 40 percent.1 80% of traditional finance services will be delivered by cross-functional integrated teams Welcome to Finance 2020 Finance is doing things that it never could before thanks to digital technologies. FINANCIAL SERVICES VI SEMESTER CORE COURSE B Com (Specialization - Finance)(2011 Admission) UNIVERSITY OF CALICUT SCHOOL OF DISTANCE EDUCATION Calicut university P.O, Malappuram Kerala, India 673 635. The 2017 Global Findex1 found that 3.8 billion people (69 percent of the adult population) now have a financial account (bank or mobile money), an increase of 1.2 billion people since 2011. If you continue browsing the site, you agree to the use of cookies on this website. Digital Financial Services in Emerging Markets September 2015 – Working Paper LOUISE MALADY1 Abstract Consumers in many emerging markets are not becoming active users of the digital channels which are now readily available. Digital transformation in financial services 2. digital experience regarding financial services and challenge traditional banking strongholds and revenue sources. Features such as real-time notifications and automated transfers can help people avoid fees and stay on track with critical goals such as paying down debt and saving for the future. March 9, 2016. Neobanks will pose a challenge to traditional banks in 2020 as more customers lean toward the convenience of digital-only platforms. pressure from fintech companies) and the level of development of the affected market (less-developed countries have younger populations, which indicates a bigger opportuni… 1 billion of them have a mobile phone 4. Agenda 1. Some upstarts are providing entirely new services, such as the US start-up Digit, which allows customers to find small amounts of money they can safely set aside as savings. 16B Disbursed Digitally in Q4 2016) 6,000 Monthly Passport Fee Collections PKR 2.3 P Billion ts Although big players in the industry started initially with only mobile money services, there is a growing trend towards providing a wider variety of financial services including e-wallets, payment platforms, savings accounts… services. This presentation includes examples of many. Structurally, ADFI comprises a multi-donor trust fund and debt funding from the Bank and has a 1. Vincent Bastid . Banks need to be fully prepared for the digital future that lies ahead – but we believe that with the right strategies and the right mindset, they can turn these challenges into exciting opportunities. 1. Looks like you’ve clipped this slide to already. Financial Service Providers Products Savings, Investment Insurance Lending (incl. Many financial-technology players are already taking advantage of these opportunities, offering simplified banking services at lower costs or with less hassle or paperwork. 2 billion people globally have no bank account, but 1 billion of them have a mobile phone. 3 3. See our Privacy Policy and User Agreement for details. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Markets for digital financial services are expanding worldwide. Companies dedicated to mobile-money such as Alipay and bKash already boast a user base of 520 and 30 million respectively . Standalone Model – bKash 4. Digital Finance 9 March 2016. This handbook is designed for any type of financial services provider offering or intending to offer digital financial services. – DFS concept includes mobile financial services (MFS). There are a variety of digital finance business models. Driving Financial Inclusion through Digital Transaction Accounts Various G2P and P2G program have been launched with Digital Payments PKR 12.8 BISP Billion ts PKR 365.1 Million ts DIGITIZATION THROUGH Mobile Account ATM Cards G2P Programs (Total PKR. People can now pay bills, transfer money and access their bank statements easily using their computer or … This toolkit aims to assist FSPs to understand the risks and corresponding mitigation strategies associated with DFS in general, and with the diverse business models available for providing these services. See our User Agreement and Privacy Policy. Now customize the name of a clipboard to store your clips. 2 billion people have no access to formal financial services 3. See our User Agreement and Privacy Policy. and-mortar financial services, digital financial services can offer greater accessibility and convenience at lower prices. See our Privacy Policy and User Agreement for details. A digital financial services business model, bank-led or non-bank-led, in which (i) the customer has a contractual relationship with a non-bank financial services provider and (ii) the non-bank is licensed or otherwise permitted by the regulator to provide mobile financial services. Digital Transformation is far beyond just moving from traditional banking to a digital world. Digital finance for all: Powering inclusive growth In emerging Greta Bull, CEO CGAP In Sub-Saharan Africa, one I T appears that as a whole, the industry has not fully explored what it means to be digital, from the inside out. Basic Information on G20 High-Level Principles and CGAP Branchless Banking Template C. Additional Tables Based on Literature Review and Complementary Information The application of the Consumer Data Right (CDR) in Australia will be widespread, with leading banks providing a range of data-related services to consumers, such as consent management-as-a-service. Which one of the two is more important for a bank or insurer depends on where the company lays its focus, the market maturity (how other financial institutions are positioned in digitalization, e.g. Digital Finance Greta Bull, CEO CGAP March 9, 2016 2. Chief Executive Offcer, Efma . Using digital technology to access financial services (known as Fintech) is becoming an everyday occurrence for millions of us, and is set to be a growing trend in how we spend, send and save money. An Introduction in 10 slides to Digital Customer Experience, Introduction to Digital Financial Services, Putting the Experience in Digital Customer Experience, [Slides] Digital Transformation, with Brian Solis, No public clipboards found for this slide, Business Models in Digital Financial Services. Looks like you’ve clipped this slide to already. It is not for the fainthearted, but CEOs are heading in the right direction if they grasp the fundamental importance of heavyweight management commitment, are willing to make significant investments, and set clear, ambitious targets. Business Models in Digital Financial Services, An Introduction in 10 slides to Digital Customer Experience, Putting the Experience in Digital Customer Experience, [Slides] Digital Transformation, with Brian Solis, No public clipboards found for this slide, Introduction to Digital Financial Services. A large number of providers have now understood this opportunity Source: GSMA State of the Industry 2015 Number of live DFS services by region 5. Dual’Strategy:Infrastructure&’Ecosystem Strategy 1 7 DebitCard BankBranch Agent ATM unbanked Keeping/ Transfer Savings Loan DFS Bank Other&Financial& Products Bank, Insurance, etc ACCOUNT& CASH& BASED BASED ELECTRONIFICATON Carmela Locsin 39 Keynote Opening—David Brear 42 Session 4: Supervision and Regulation of Digital Financial Services— It is a vital change in how banks and other financial institutions learn about, interact with and satisfy customers. If you’re a marketer working in the financial services sector, you probably know … You can change your ad preferences anytime. Digital financial services (DFS) have become the leading driver of inclusion for the unbanked around the world, particularly in developing countries. If you continue browsing the site, you agree to the use of cookies on this website. We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. Digital financial services could increase the GDP of emerging economies 6 percent above baseline projected GDP 1 Based on average GDP growth forecast of emerging countries from IHS and Oxford Economics. Digitalization comes with both operational and commercial advantages. Session 2: Digital Business Models for Financial Inclusion 18 Session 3a: Focus on Microfinance 25 Session 3b: Focus on Remittances 30 Session 3c: Focus on Government-to-Person (G2P) 34 Day 2 Welcome Address—Ma. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Particularly in developing countries profile and activity data to personalize ads and to provide you with advertising... 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