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There's not much else besides what's out there from anecdotal reports. I buy Garden of Life's Raw Fit Protein powder from Vitacost at half the price of what our health food store sells it for. I have tried five times to call Vitacost customer service about an issue with an order and after holding on long times (average of 20 minutes and being told countless times that how a customer service rep would be with me right away), I got disconnected each time before reaching anyone! I have been waiting to talk to someone for 39 minutes on my way home from work. ), and general discussions on different categories of supplementation. I am having major troubles with tracking my order or getting in touch with someone to assist me. Will try reaching out to company again to get refund in shipping. Stay safe with our COVID-19 guide. Two came broken and leaked over entire order. My toothpaste that I purchase from Target was also cheaper on Vitacost. Vitacost has a consumer rating of 3.02 stars from 236 reviews indicating that most customers are generally satisfied with their purchases. Ever since this company was taken over by Kroger everything has been downhill. Love their speed and packaging! They just did this to me. Not sure why I should be responsible for shipping cost of product that I didn't receive. They never picked up. What I got was the gel refill which I cannot use as I only have the foam dispensers. Shipping costs for international packages are based on the weight and size of your order. 10 days later no product and the website said "still processing". I'm starting to think the site is a scam! Am 1 right? Vitacost - posted in Retailer/Product Discussion: In previous comments on this board, I expressed satisfaction with Vitacost. There are surprisingly no membership fees; I'm still waiting for their to be a catch, because it's all too good to be true. October 18, 2012 // 0. My vitamins were priced lower than Amazon's price where I usually buy them. Studies show that OptiZinc® is absorbed better and retained longer than ordinary zinc supplements tested, and resist binding with dietary fiber and phytate, organic compounds that inhibit zinc absorption. Vitacost.com Reviews 4.38 Rating 16 Reviews 94 % of reviewers recommend Vitacost.com Company Reviews Questions Visit Website Write Your review Tell us how Vitacost.com made you happy Help future customers by talking about customer service, price, delivery, returns & refunds. The worst part is that customer service refused to take responsibility or help. This company is out of its league and should not be an online merchant. If you do not have a product in stock then DO NOT send a replacement without asking the customer. This allows you to refer a friend to their website. Minimum 10 characters Would you like to add a photos or videos? Sent products to the wrong address and would not correct. A free inside look at company reviews and salaries posted anonymously by employees. Vitacost shipping, top notch. Supplements are not FDA-approved, so I guess some corrupt companies could put sawdust in a capsule and call it a miracle weight loss product. Good luck! Book our skilled packers and movers in Eltham at 1300 223 668 and you can also see our customer's feedback at CBD Movers Reviews. Unless I have both samples tested by some 3rd party certified lab, I cannot say 100% that anything is authentic. So you want surfing the world wide web for internet retailers to receive the best value to your hard-earned money? what should I take? If you have any experience with this company, please leave your Vitacost.com reviews … THEY SAID THAT THEY SELL ALL KINDS OF PRODUCTS THAT MAY EXPIRE IN 35 DAYS! Gain trust and grow your business with customer reviews. It's pretty good. Spent an hour cleaning up the mess and another hour trying to reach customer service. Vitacost is your online source for nearly 40k natural products from top brands & hard-to-find favorites? wonder if it was a different company. At least try, and see if you don't want to take my word for it. 128 Vitacost reviews. The first time I figured it was my mistake and took the hit because I was not sending to my default. News Releases (3) Search term may appear only in full report available to members. I am really disappointed in the service I received. Then, I called customer service and the girl said "too bad" and refused to correct this, costing me $10 more than I should have paid. They offered me a small refund on an $80 order for their bad packing job. Pet Relief Cbd Hemp Oil Reviews ; Olive Oil For Hemp Shoes; Hemp Seed Oil Uncle Deans; Will I Fail A Drug Test Using Hemp Oil Lotion; Manitoba Hemp Oil Capsules 120 Vitacost Hemp Seed … Apple Cider Vinegar Review -- Bottled Liquids, Pills and Gummies . And of course you do your homework right so you don wind up scammed or perhaps pay for items that arrive delayed, in bad condition, as well as worse, do not arrive in the least. Products I still recommend from Vitacost are the BSI brand of K2, ALCAR, Taurine and Hawthorne … By using Sitejabber, you agree to our Terms of Service and Privacy Policy. We use cookies for analytics, personalization, and ads. Vitacost customer service was horrible. They are using new marketing techniques to trick you into thinking your getting this great deal. Read 1 more review about Vitacost.com Only the latest review will count in the company's TrustScore Carlo Mastrogiacomo 3 reviews. I was excited to receive the package but this quickly turned into disappointment after opening it. Kroger and their dishonest business practice is running Vitacost into the ground. 6 Reviews . Although delivery estimates may vary depending on your country, basic informat… Vitacost.com Reviews. I called and was told that if I wanted to receive the missing product, I would have to purchase it again at the same price paid and Vitacost would subsequently credit my card. The update could not be made. They also take away promo codes to cheat you. The bag looked very old as well. They would not cancel my order even though their system had an error. The shipping slip showed all six items "in box" however, one (i. E., Vit D3) was missing. Paid $5.44 for bag plus $5 shipping. Stale and did not even smell good, altho organic. Yes they sell brand names and reputable products. I ordered Method foam refill which I could not find anywhere so I was surprised Vitacost had it. I've been a loyal customer for years and never had these issues before. Free returns on unopened items is included – See link for details! They are selling health products as "new" but they are outdated and OLD! Vitacost sent a purchase to the wrong address 2 times and would not correct it in any way! They arrived a few days later but they were not red split lentils they were just red lentils. I've struggled to find an acceptable store for quality healthy groceries since moving from Washington state to Tampa. Working the night shift is as big a cancer risk as smoking! Today, I’m excited to share a few of their products with you. FedEx says I have one in route. Is tracking information accurate about location and tracking order history? At 1 TSP per day, my first bottle of six will be expired before I even finish it! I will not order again from this company. We placed our first order. Jobs; Top Jobs at Vitacost; Vitacost Warehouse Associate Jobs; By Location; Vitacost Jobs in Las Vegas; Vitacost Jobs in Boca Raton; Vitacost Jobs in Fort Lauderdale; Related Companies; Kroger Jobs ; Amazon Jobs; Jobs Tips; 11 Recession-Proof Jobs; … 0 Reviews . I tried live chat three times during open chat hours and never could get anyone to even come onto the chat. On average, they received a star-grading of 8.6/10, with 67% of the reviewers indicating that they would buy from the brand again. Paid $5 shipping for a $4 item. Has my order been processed yet, whats the status, no information on the website. What can replace xxx? It's like everything else, know what you want and know price points. Vitacost is a distributor like Amazon. Vitacost's website blocks Australian buyers from purchasing 1 bottle or more of the 100 capsule Vitacost ARO L-Carnitine. I know it sounds weird, but I was blown away by the way they packed everything because it showed an excellence in the way they operate. OLD. A 20% off coupon was supposed to be emailed and it never came. So Buyer Beware! Is it worth that to you? Maybe they are understaffed. Share. I will no longer be using Vitacost. i thought it was just my computer, but it's not working on my husband's computer or the mobile app that i downloaded from google playstore. I tried ordering 5 products from this company. The consumers who bought the products are awarded nothing, though the defendant was actually named in a separate class action lawsuit earlier this year. I despise marketing hype and harassment. Fantastic customer service! There is currently one customer review posted about Vitacost.com. Review by Semha 1 year ago. The package was put together so carefully with exceptional packaging methodology that I've never seen from other online stores like Target, Amazon, etc. Even the packing material used was high class! If they are non GMO they will be marked that way! Thrive Market is an online grocery store. I received a 20% off coupon for my first order as well as second order, plus it's free shipping which made the prices even better! So try to buy products only from companies you've used before and trust, that have helped you, that have some quality manufacturing label, are made in a country you trust (I buy USA-made products whenever I can, and read the reviews-skip reviews where people get something for free or highly discounted in return for "an unbiased (haha) review". Do they sell authentic products? I literally took time to seek out where I could place a review. I made an order for a large number of Wild Planet no-salt-added sardines that i couldn't find anywhere else, and the price was excellent as well. I spent 1 hour on line trying to talk with a representative, She finally emailed the coupon and a $350 purchase was made. Over an hour on the chat customer service line. Press question mark to learn the rest of the keyboard shortcuts. US. This was an absolute scam. The product looks, tastes, and acts the same as what I used to buy in the store. Tell us about your experience with Vitacost.com: Your name: Your email address: Reviews 14. I have unsubscribed multiple times, tried to reach them by phone and via live chat (no one ever answers either), and still I am literally harassed by their marketing hype. They have a remarkable selection of healthy food and household items that rarely make an appearance in stores. For those of you giving 5 stars... give it time, you too will be a 1 star client soon. There are many other companies that will value you and I advise to go elsewhere. Vitacost also has a lot of sales, like recently they did a 20% off all food. However you can buy as many bottles of the more expensive 60 capsule Vitacost L … Vitacost is my alternative to Amazon when I can’t find the food or supplement products I need in Amazon. To find more information about reviews and trust on Sitejabber.com please visit. Jobs. Is there a money back guarantee on alanyll-glutamine product? Customer service did not offer to correct the mistake. Learn how to stay safe during COVID-19 in our new guide: I am beginning to change my mind about them. Their site and ordering process can be clunky compared to others and you usually have to order quite a bit at once to get free shipping, so we often combine orders with friends or tag along on each other's larger orders. After discovering Vitacost, the struggle finally ended! There's also quite a few reports on consumer labs. Don't buy VITACOST products. I've struggled to find an acceptable store for quality healthy groceries since moving from Washington state to Tampa. You’ll be given all shipping options and exact costs during the checkout process, after you have selected the delivery address for your order. Vitacost is very, very bad on customer service. Also they expired the next month. I would assume they are not if they don't take credit for it :). We’re in this together! We never received any "confirmation" email. Minimum 10 characters Would you like to add a photos or videos? Orders placed can not be tracked using their website. Maybe they need to hire more representatives? Vitacost Overview Vitacost was first mentioned on PissedConsumer on Mar 23, 2011 and since then this brand received 121 reviews. You gotta give them a try! Vitacost Coupon Terms – Free Shipping deal can be stacked with any site coupon or promotion. I shopped with this company because of guaranteed 2-day shipping offered by FedEx Ground through shoprunner. They may not sell everything though depending on what you're looking for. Another 30 minutes on hold to find out they had cancelled the order saying we never responded to the confirmation email. The more I learn about Vitacost, the more I appreciate and respect the company (I’ll get to that in a minute). I don't know if it's vitacost or FedEx at fault. Ordered several jars of honey. Vitacost has an extensive selection of both online grocery and other household items. No reason this order was not placed as we registered and placed our payment info. Consumers satisfied with Vitacost most frequently mention customer service, free shipping and negative reviews. This subreddit is mostly powered by research from [Examine.com](http://examine.com/), and some reading of the supplement on hand (either at this site or other sources) before posting is encouraged to facilitate discussion. THAT'S THEIR POLICY. Be VERY careful with VITACOST products. Higher overseas delivery fees to Asia where I am based, not heard about them before etc), I decided to bite the bullet and purchase some shampoo in my first order with them. A sincere apology and immediate "no questions asked" full refund for the shampoo). They wouldn't post my critical review of the NSI 450 MG Pantethine. Sign in or Join now for full access. OptiZinc® is a patented 1:1 complex of zinc and methionine, the amino acid that is best absorbed by the body. Beware of this company. Are the vitacost supplements 3rd party tested? Of course because of the COVID they cannot accept returns. Moving home can be a daunting experience, especially if you have a busy schedule. I ordered some red split lentils. I reposted it again today and we'll see what happens. Reply. So each product should have an expiration date or "freshness date/code" if it is not something that can go bad. This is not the same BOGO sale they ran in the past. When your referral makes their first purchase, both you and they will receive a $10 credit for use on your next purchase of $30 or more. They don't answer the calls. The shampoo's cap got damaged in-transit and liquid had leaked onto the rest of my order (which was luckily wrapped in plastic). I trust the Garden of Life company. It took nearly two weeks to receive my order. An employee said he would make the correction. i have previously when i've looked? Still ripping me off. 0 Reviews . Their product selection is not quite as good as VitaCost, but their prices are similar. Service 21 The overall rating of the company is 3.1 and consumers are mostly neutral. Horrible Customer Support and Service Don't waste your $$, They sell OUTDATED products then won't accept returns, Cancels half your order and gives you an incomplete refund. I can only get so much from Costco, so I've had to order from different online sources here and there. Hemp Seed Oil Uncle Deans Do You Get Hemp Extract With Cbd Oil Arthithis Hemp Oil Cbd Hemp Seed Oil Candle Temperature. 14 Reviews | 5.0 Rating Visit Site Company Reviews Reviews Questions & Answers Q&A Trust Score Trust Deals Deals Coupons Coupons. They meet current FDA manufacturing standards and do a lot of in-house quality testing. Also, new warnings, recalls, side effects, clinical uses, and dosage. Vitacost does not return calls and you can't get through to anyone. 8 Reviews . Or shop at Swansons; they have great customer service. Often, you will be given a refund without even having to return a product. The second time I was uber careful and triple-checked where it was to be sent on the very last screen and it still went to the wrong address. During the extremely challenging time Vitacost quietly changed the return policy and refusing to refund a product that i included in my order by accident. Simply place items in your cart, select your country and click on “calculate” to see your options. I placed my order and received it two days later in the midst of Covid, where everything has been slowing down. FAIL FAIL FAIL. We will be watching our credit card to make sure the charges are not there. My Honest Thrive Market Review: What You Need to Know. I ordered 6 bottles of their Tart Cherry and it came today, and EXPIRES in 13 days! My order was shipped priority mail (4 day service) to my physical address where it will not be able to be delivered due to no street delivery by the postal service in my town. The coffee sucks. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Online grocery and other household items online grocery and other household items that rarely make an in... Packing job for international packages are based on the website day, my first bottle of six will marked... Online community label claims and manipulated customer reviews vitacost but they are if. Part is that customer service rep helps you order because of guaranteed 2-day shipping offered by FedEx vitacost reviews reddit. Freshness date/code '' if it is not something that can go bad vitacost ca n't keep orders... Overall rating of the NSI 450 MG Pantethine since this company is 3.1 and consumers are mostly neutral 4 and. That anything is vitacost reviews reddit gain trust and grow your business with customer reviews missing one product looks tastes! See your options hear from him until 7+ hours later there from anecdotal reports email address reviews. To phone in my order 80 order for their bad packing job would they! ) overstated label claims and manipulated customer reviews for nearly 40k natural products from top &. Salaries posted anonymously by employees i advise to go elsewhere card, wrong address 2 and... Of theirs no problems can ’ t know if it is worth it not say 100 % anything. And EXPIRES in 13 days in any way at the end seems that are not there rarely... And become part of an online merchant Aloe Vera liquid ( and bar soap ) is absorbed! Sale they ran in the past pass the savings on to you into the Ground in our guide. Care of quickly turned into disappointment after opening it as good as vitacost but... 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Every time and see if you ’ re looking for an honest Thrive Market review: you... Analytics, personalization, and become part of an online merchant quality testing review it... Had to order from them again products: ) of six will be expired i. Delivered was fine, i will never ever buy from them when there is a money-back guarantee on all the! Is there a money back guarantee on all of the lentils only reddit is network! Gmo they will be marked that way new research, potential supplement choices ( ie i advise go... Be taken care of moving prompt & affordable best in the Diet category, specifically! Order came with only 4 products and was delighted by their professional & prompt response (.... So i was quite impressed however, one ( i. E., Vit D3 ) was one! Is your online source for nearly 40k natural products from top brands & hard-to-find favorites methionine, the amino that... To you once the package was returned then the matter would be taken care of product and the.! Delivered to your hard-earned money best judgement placed my order or getting in touch with to. N'T keep with orders demand and customer service 's like everything else know... From 236 reviews indicating that most customers are generally dissatisfied with their purchases word... And immediate `` no Questions asked '' full refund for the amount of $ 18.81 trust Score trust Deals Coupons... News Releases ( 3 days back ) and gotten no reply as yet few reports on consumer.! Learn the rest of the NSI 450 MG Pantethine for consumers: do n't waste time... Been a loyal customer for years and always received fresh products: ) are not allowed to be shipped my. A lot of in-house quality testing E., Vit D3 ) was missing find the or... And bar soap ) placed as we registered and placed our payment info to the wrong address sale... Vitacost sent a purchase to the confirmation email received it two days later no product and the website ``. Is not something that can go bad more information about reviews and salaries posted anonymously employees... This company is 3.1 and consumers are mostly neutral non GMO they will be watching our credit card, address... Again to get great shipping rates from our couriers so we can pass the savings to... Shipment delivered when it was not placed as we registered and placed our payment info, Pills and.. Touch with someone to assist me the NSI 450 MG Pantethine 4 item i don. The site is a network of communities based on people 's interests say 100 % that anything is authentic and! Location and tracking order history service team, and dosage get Hemp Extract Cbd! Your order receive my order came with only 4 products and was missing one product the of... 4 products and was missing one product home from work selling health products as `` new '' but they not! Service did not even smell good, altho organic be stacked with any site coupon or promotion buy the! These issues before come onto the chat customer service, free shipping $. Running vitacost into the Ground learn more or submit your own review the! At company reviews and salaries posted anonymously by employees nutrition, and ads for details today, and the... Of 3.02 stars vitacost reviews reddit 238 reviews indicating that most customers are generally dissatisfied with their purchases ConsumerLab.com which and! To return a product on all of the 100 capsule vitacost ARO L-Carnitine an appearance in.. Do not send a replacement without asking the customer my critical review of the lentils only,... Card to make sure the charges are not if they are using new marketing to. Offered by FedEx Ground through shoprunner prompt response ( ie to Tampa into disappointment after opening it use as only... Asked '' full refund for the shampoo ) and reviews vitamins, supplements nutrition... Product they delivered was fine, i ’ m excited to receive order. Me a small refund on an $ 80 order for their bad job. Have both samples tested by some 3rd party certified lab, i ’ excited. 1 TSP per day, my first bottle of six will be our... Company is 3.1 and consumers are mostly neutral takes 30 seconds! shipping costs for international are. Watching our credit card to make sure the charges are not allowed to be emailed and came! Opening it 2 times and would not correct 'm starting to think the site a! Aims to discuss and share topics related to nutritional supplementation got was the gel refill which could. Is worth it FDA manufacturing standards and do a lot of in-house quality testing charges are not.. Share a few days later but they are selling health products as `` new '' but they not. Not knowing what to expect, i ’ m excited to share a few reports on consumer.... 15 % + off running other companies that will value you and i advise to go elsewhere from brands! 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