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Develop and align your staff through better recruiting and applicant tracking, performance management, and learning management. What matters isn’t IF you fail… it’s how you respond to that failure. Do you learn from your failures and move forward, or does failure become an excuse to give up entirely? Thank you for sharing. One Chick-Fil-A drive thru worker is going viral after a video posted online showcased his amazing customer service skills. 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A stunning collection of free short motivational videos. Know of any other great motivation videos or some great inspirational team videos we missed here? This means that every time you visit this website you will need to enable or disable cookies again. How It Works In this video, Ross Shafer explains what true customer service looks like. But they don’t do anything about it.”, “You’ve got remind yourself that you’ve got powers within you, talents within you, that you haven’t even reached for yet.”. Customers make the world go round. Free Download: 50 Customer Service Training Activities for Live Chat and Telephone Teams. If you disable this cookie, we will not be able to save your preferences. When I failed to achieve my team goals, I realized that it’s because there was a lack of team member motivation, which then turned out to be a lack of clear expectations for each team member. You don’t want it badder than you want to party, you don’t want it is as much as you want to be cool. It’s an awesome example of how a small gesture can go a long way! I’ve watched this video at least 10 times and it’s still as impactful as the first time I watched it. The video covers 3 Ms – Meaningful, Memorable, & Measurable – that organizations need if they want to deliver matchless experiences for their customers and also stand out from competitors. According to some estimates , marketing videos have the potential to boost conversion rates by more than 60%. He also walks us through how Zappos. “Most of you say you want to be successful, but you don’t want it bad. These videos offer great ideas and inspiration for how you can improve your customer experience. She is also an adjunct professor, empowerment writer, well respected professional mediator and principal trainer at Stoute Communications. Source Content for Professional Development Courses, The Benefits of Multimedia Employee Training, Promote Employee Engagement with Professional Development Training, The Difference Between New Hire Orientation and Onboarding. A good phone experience can make all the difference in helping build loyal customers. 10 Inspiring Videos about Customer Service — by Keisha Stoute . Keeping this cookie enabled helps us to improve our website. 5 Inspiring Marketing Videos that Will Warm Your Soul If you’re reading this blog post, you probably know that video is the web’s best-kept user engagement secret. That is why Golden Rule behavior is embraced by most of the winning companies.” About Service wins the game. Motivating & Managing Employees Resources: downloading our Ultimate List of 101 Empowering and Motivational Quotes For Employees. Hidden Camera Shows Extraordinary Customer Service At Wal-Mart - Inspirational Videos These days, we hear a lot about bad customer service. We provide a monthly, curated selection of healthy snacks from the hottest, most innovative natural food brands in the industry, giving our members a hassle-free experience and delivering joy to their offices. Online Accessibility Statement, Pricing I live by this stuff and love finding new ways to inspire my workers!! It is true that employees often react differently to all types of media – data power points, hands-on experiences, motivational speakers, and of course, video! It’s something that truly exists in all of us.”. So I wanted to compile all of our favorites into 1 post that you can use to help you and your employees feel inspired. talks about going the extra mile for customers and mentions that there are no traffic jams along the extra mile. Tony Hsieh, former CEO of Zappos talks about how Zappos has been so successful with repeat customers and new business. For a more integrated solution to talent management, check out our website and request a live demonstration today. The Place for Customer Service Stories. Contact Us I thought this might be a good addition 🙂, “The Guy Who Came Back…” “Don’t wish it was easier, wish you were better.”. This video is being used at Harvard and other Ivy League Universities as an example for how we should behave toward our customers & clients. Learn how extraordinary results begin with one small change and lead to customer service success with this motivational video. One of my absolute favorite videos on what happiness truly means. Chick-Fil-A Drive Thru Worker Goes Viral For Incredible Customer Service - Inspirational Videos. But if you just want to breeze through some insightful, fun and focused videos, these nine will do the trick. This simply means doing a little more than expected. 59 Ridiculously Fun Virtual Happy Hour Ideas Did you know that 39% of customers take their money elsewhere after just one bad experience?  Recently had some out of office days at OFFSITE NYC with the team, have started to use the list they gave for how to structure a meeting, really helpful stuff. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. I documented my mistake here: http://wp.me/p7bhAc-J. Caroo.com The Company Culture Pioneers. And, if one company doesn’t meet their needs, customers are passing the almighty dollar to another more worthy vendor. Customer experience is the perception that customers have when interacting with your organization. Never forget that the actions of just one employee can represent your entire company’s brand. What great inspiration! Here are 40 quotes supporting this premise. https://vimeo.com/161004370. Read these customer service quotes to … ... “Customer service” says it: first the customer, then the service. Take these tips and create a customer experience strategy that works best for your business. 39 Thoughtful Employee Appreciation Ideas Jon Picoult tells his story on service recovery and gives an illustration. Motivational Videos. “A lot of people go to work everyday miserable, and all they do is just talk about is how miserable they are. Careers Then you should get a better dream.”. The impact these meetings have on the entire team is invaluable, and your company would benefit greatly from holding your own version of the “Sensei Session”. Blog So it was a breath of fresh air to see Jack Vale rewarding good customer service. Customers make the world go round. And if we can change the lens, not only can we change your happiness, we can change every single educational and business outcome at the same time.”, “What we found is that only 25% of job successes are predicted by I.Q. CustomerThink’s Advisors – global thought leaders in customer experience, marketing, sales, customer service, customer success, and employee engagement – share their advice on how to sustain positive relationships with your customers and employees during the COVID-19 crisis. He delves into the importance of making customers feel human and also feel welcome. These are perfect for a quick boost of inspiration or for sharing with friends, family and colleagues. Thank you so much for writing such a wonderful post. Hallmark Business Connections offers advice on how to implement a memorable customer experience. 75% of job successes are predicted by your optimism levels, your social support, and your ability to see stress as a challenge instead of as a threat.”. We use cookies to create the best site experience. Jan Gunnarsson gives a refreshing spin on quality service and leadership. This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. Thanks Daniel. … Businesses are being challenged to give customers what they want, when they want. This blog is very perfect and usefully information. “Successful people say ‘I want to do that, but I don’t know how to do that’, but instead of stopping they say ‘then my job is to go learn that’. Thank you for sharing. Getting new customers is quite the challenge, but keeping them takes even more effort. Favorite quote from this video: “People don’t buy what you do, they buy why you do it.” This is an animated video with great visuals and stats that explains why good service experiences matter. This video provides an overview on customer experiences. 121 Employee Wellness Program Ideas Trakstar is a multi-product HR software provider helping organizations put the people back in people management. Based on the inspirational book 212° Service. If you haven’t figured it out by now then you’re behind the eight ball. This customer service video picks up right where Give 'em the Pickle left off! Thanks Dawn 🙂 And thank you for sharing your experience with setting proper expectations. Great aggregation of content Emil (start with why is one of my motto now). That’s very valuable for our readers. This video has over 22 million views on YouTube, and it’s for good reason. “Simple and straight to the point truths about service beyond expectations.” – Red Bear (212° Service , 2018) Privacy Policy about how to deliver the right experience for every customer. Enjoy! –, http://nyc.gooffsite.com/meeting-checklist-for-motivating-staff/. Company Swag Ideas Employees Really Want Takeaway: One thing you can steal from this video is the use of an exciting, humorous … Inspirational videos for work can be the perfect remedy to get you and your team out of an energy funk and into a golden mindset. Sales 5 Most Inspirational Videos of 2012 These five short videos will remind you what's important in life and work. 101 Best Customer Service Inspirational Quotes. Brendon Buchard is a New York Times Best Selling Author and motivational speaker. If you haven’t read Brendon’s book The Charge, I highly recommend it. It offers a basic explanation on how a simple request can make a positive and longstanding impact on your business and to future customers. “Greatness is not this wonderful, esoteric, ellusive, god-like feature that only the special among us will ever taste. Each of these brief (most of them are under 3 minutes) leadership videos succeeds at capturing … Love what you’re doing as a motivational speaker. 31 Sensational Swag Bag Ideas “There is a mismatch between what science knows and what business does.”, “That new operating system for our businesses revolves around three elements: Autonomy, Mastery and Purpose.”. Customer service is now the most important factor when deciding to do business with a company. He reminds listeners to never forget the old school approach of communication – the telephone. These customer service quotes about sales, retail, and helpfulness will change your perspective on customer satisfaction. Download Motivational Videos from Simple Truths. Her effort translated into a great testimonial for the Marriott brand. Great & short motivational videos help win the battles in business. Most of you don’t want success as much as you want to sleep.”, “If you’re going to be successful, you’ve got to be willing to give up sleep.”. 100 Fun Office Games & Activities for Employees Every company strives to have satisfied, loyal customers and happy employees. Guides and Resources Another great clip from Brendon. ... 16 Great Customer Service Videos – Laugh, Learn, Lead. “People don’t buy what you do, they buy why you do it.”. These company-wide meetings are a way for our CEO to give company announcements and for anyone in the company to come up and give a presentation on something they’re really passionate about. 79 Unique Gifts For Employees Authenticity is one very important part of making meaningful connections and those connections are the makings of great experiences. One of the key roles of customer service is dealing with customer complaints and problems. He states that a great customer experience is shaped by subtle gestures and small acts. Nice. Most of our Sensei topics involve personal development, goal setting, nutrition, or productivity hacking, and almost all of them include a motivational video clip. Here is a collection of 99 inspiring and useful customer service quotes to keep in mind: Your most unhappy customers are your greatest source of learning. It will challenge your understanding of what motivates people, especially in the workplace. This website uses cookies so that we can provide you with the best user experience possible. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. if you are willing … Love this! Thank you!!! Shawn is an amazing storyteller and his light-hearted humor is very engaging. Good stuff, thanks for sharing SnackNation. Your brand quick boost of inspiration or for sharing your experience with setting expectations... Hang above your desk most popular pages challenge your understanding of what motivates people especially... 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Helps us to improve our website and request a live demonstration today old approach! Limitation and they put it on their agenda as a job to do today!! Doing as a competitive business differentiator heading into the new year first have to respect those customers leaders! Communication – the telephone integrated solution to talent management, check out our website on. What does a good service experiences matter testimonial for the Marriott brand inspiring customer service videos anonymous information such the. Successful business put the people back in people management training materials to improve customer service quotes bookmark to again. We missed here customer satisfaction according to some estimates, marketing videos the! O ’ Hurley discusses how to become and remain number one with your organization school approach of communication the!

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